Return and Refund Policy
We have a 14-days return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at iadms1967@gmail.com. Please note that returns will need to be sent to the following address: [ 6606 De Moss Dr, Apt 205, Houston, TX 77074, USA] otherwise mentioned.
Please contact us directly to confirm the item(s) you're returning for are available or for return authorization. Any items returned without doing so will be refused.
You will be responsible for getting the item back to us and all shipping charges.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 14 business days have passed since we’ve approved your return, please contact us at iadms1967@gmail.com.
Exchange
You will be responsible for getting the item back to us, any exchange items sent back to you will be an additional charge.
Do I have to pay shipping for my return or exchange items?
Yes, you will be responsible for getting the item back to us, but any exchange items sent back to you will be an additional charge if applied.
When I request an exchange, will the item be held for me?
When your exchange is setup we place your item on hold. Although we do attempt to hold your item, we cannot 100% guarantee that v venture will be able to successfully hold your item so we suggest that you ship your item back as soon as possible.
How can I check the status?
You will be emailed when your item(s) arrives to us.
We will notify you again (within 7 business days) when your exchange has been completed.
How long will it take for my exchange to be processed?
Once we have received your merchandise, it should take approximately 7 business days to complete.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
